Privacy Policy

The information we collect depends on how you interact with us.

• your name and contact details
• identification and residency information where needed, such as identity documents, passes, permits or visas used to verify your identity or your right to stay, study or work in Singapore
• information about your accommodation needs, such as preferred location, budget, move-in date, stay duration and room preferences
• residential, occupancy and tenancy information
• parent or guardian details where relevant to a resident’s accommodation or stay
• payment, billing and transaction information
• messages, emails, WhatsApp conversations and other communications with us
• photographs, videos or other media where relevant
• information relating to visitors, approved guests or people connected with your stay
• information generated through access cards, digital locks or other access systems
• website, device and usage information
• other information you choose to provide to us

For a simple room enquiry through our website, we generally only ask for information that helps us understand what you are looking for and respond to you.

• directly from you
• through our website, enquiry forms, WhatsApp, email, telephone or social media
• when you enter into an agreement or stay with Enlyfe
• when you visit or access a home operated or managed by us
• through access-control systems such as digital locks or access cards
• through CCTV in shared or common areas
• from agents, property owners, service providers or others involved in providing our services
• where permitted or required by law

• respond to enquiries and help you find a suitable home
• arrange and manage viewings
• prepare agreements and manage move-ins and move-outs
• verify identity, residency or immigration requirements where necessary
• operate and manage the homes under our care
• provide resident support
• manage access to homes and common areas
• coordinate housekeeping, maintenance and repairs
• manage visitors and approved guests
• process payments, deposits, refunds and other financial matters
• communicate important information about your home or stay
• maintain safety and security
• investigate incidents, complaints or potential breaches
• meet our legal, regulatory and record-keeping obligations
• improve our services and operations
• understand how our website and services are used
• send marketing or promotional communications where you have agreed to receive them or where otherwise permitted by law

We collect, use and share personal information with your consent where required, and in other circumstances permitted under Singapore law.

Enlyfe homes may have CCTV in shared or common areas for safety, security, operational management and the protection of residents and property.

We do not install CCTV inside private bedrooms or bathrooms.

• manage safety and security
• investigate incidents or complaints
• resolve disputes
• protect residents, visitors and property

Recordings are only accessed or shared where there is a reasonable need to do so, such as for operating the home, investigating an incident, enforcing an agreement or complying with the law.

Operating shared homes sometimes creates operational records.

• access cards or digital locks
• entry or access records
• approved visitors
• maintenance visits
• housekeeping attendance
• security-related access
• other access needed to operate or look after the home

We use these records and arrange access only where reasonably required to operate or look after the home, provide services, carry out inspections, housekeeping, maintenance or repairs, resolve issues, or maintain safety and security.

We do not sell your personal information.

• service providers supporting housekeeping, maintenance, repairs, technology, payments, communications or other operations
• property owners or their representatives where information is reasonably needed in connection with the property
• professional advisers
• insurers
• our business or operating partners where relevant
• government, regulatory, law-enforcement or other authorities where required or permitted by law
• other parties you authorise us to share information with

We aim to share only what is reasonably necessary for the relevant purpose.

Some of the technology and service providers we use may store or process information outside Singapore. Where this happens, we take reasonable steps to ensure your information continues to receive protection consistent with Singapore’s data-protection requirements.

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including operational, legal, accounting, dispute-resolution and compliance purposes.

Different types of information may therefore be kept for different periods.

When information is no longer reasonably required, we will take reasonable steps to delete it, anonymise it or otherwise stop retaining it where appropriate.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, loss or similar risks.

Access to personal information is limited according to operational need.

No system can be completely risk-free, but we take reasonable steps to protect the information entrusted to us.

If a personal-data breach happens, we will take reasonable steps to contain and investigate it, reduce any risk of harm, and notify affected individuals or the relevant authorities where required by law.

Our website and digital services may use cookies and similar technologies to help them work properly and to understand how they are being used.

• pages visited
• device or browser information
• referral sources
• general usage patterns

We may use this information to keep the website functioning, understand how visitors use it, improve website performance and usability, and understand which content is useful to visitors.

Where consent is required for particular cookies or technologies, we will obtain it where appropriate.

If you choose to receive marketing or promotional communications from us, we may contact you about new homes, availability, services, events, offers or other Enlyfe updates.

You can tell us at any time that you no longer wish to receive marketing messages.

Stopping marketing communications will not stop messages that are necessary to respond to an enquiry, manage your stay, operate your home, process transactions or otherwise provide services to you.

Where Singapore’s Do Not Call Registry requirements apply, we will handle marketing communications in accordance with those requirements.

• request access to personal information we hold about you
• ask us to correct information that is inaccurate or incomplete
• withdraw consent you previously provided
• raise a question or concern about how we handle your information

Withdrawal of consent may affect our ability to provide certain services where that information is reasonably required to provide them.

Some Enlyfe residents may be under 21, including residents under 18.

Where relevant, we may collect and use information about a resident’s parent or guardian and communicate with them in connection with the resident’s accommodation, safety or stay.

For residents under 18, we will generally expect a parent or guardian to be involved in the accommodation arrangement and to provide any consent or authorisation that is required.

We take additional care when handling personal information relating to younger residents.

Our website or communications may contain links to services operated by other organisations, such as social-media platforms, messaging services, payment providers or other third-party websites.

Those services have their own privacy practices and policies.

Enlyfe is not responsible for how a third party handles information once you choose to interact directly with that third party.

We may update this Privacy Policy from time to time as our services, systems or legal requirements change.

When we make changes, we will update the Last updated date at the top of this page.

If a change materially affects how we handle personal information, we may also take additional steps to bring it to your attention where appropriate.

If you have a question about this Privacy Policy, would like to make a privacy request or have a concern about how your personal information is handled, please contact Enlyfe Pte. Ltd.

For privacy matters, please put “Data Protection” in the subject or first line of your message.